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23.08.07 3 times as many call VAB Bank Call-centre
In July the call-centre of VAB Bank answered more than 16 000 calls, which is 3 times more than for the same period last year.
According to the head of remote services for customers of VAB Bank, Helen Dmitrievoy, the increase in the number of calls is due mainly to an enlargement of the client base and the development of the branch network of VAB Bank. «Since the introduction of the new sales program «Financial centre VAB», more clients, including potential clients, have begun to become interested not only in the basics of a bank, but also in their services. Today more than 70% of the number of calls we get from clients, who are interested in possibilities of financing and placing of funds. In addition, VAB Bank Call-centre, gives information on the services of VAB Express, specialized in consumer crediting in the trade networks », Helen Dmitrieva mentions.
Besides product Information and tariffs, the call-centre of VAB Bank offers a number of services, such as help to expect the amounts of monthly payment on credit-side, to know about the availability of bank safes, order extracts on accounts, to process preliminary orders on the disposition of large amounts.
Among the advantages of VAB Bank Call-centre is it’s availability, simplicity (possibility of making one call, to decide all financial questions), and also individual approach to the subscriber, that allows to give more skilled answers, personalized to the requirements of every client.
Reference dataVseukrainsky Aksionerny Bank (VAB Bank) operates in the Ukrainian financial market since 1992 and, according to the National Bank of Ukraine, ranks among the large banks group as to assets. The bank’s regional network comprises 25 branches and 137 outlets, as well as a representative office in Budapest (Hungary). TBIF Financial Services B.V. (Amsterdam, Netherlands), a large international company, is one of the bank’s shareholders. In October 2006 VAB Bank became a member of the VAB Group.
As of July 1st, 2007 VAB Bank’s total assets amount to UAH5.6bn, regulatory capital – UAH546m, share capital — UAH201.4m. The result of the 20th emission of shares of VAB Bank, which have been ratified in the meeting of shareholders' of July, 27, 2007, determines the size of regulatory capital as being 670 million UAH.
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